Frequently asked questions

Do you offer night drop offs?


Yes, we do. There is a key drop box outside of our main office door. Please follow the instructions provided in ensuring the vehicle is tagged appropriately with all owner information. Please park the vehicle nearest to our office door as it is a shared parking facility with other businesses.




What are your hours?


We are open Monday through Friday from 8:30am until 5:00pm. Special hours will be posted if there is a holiday.




Do you accept vehicles from an auto transport trailer?


Yes, we do. We kindly ask that you park in between the driveways of our compound to ensure safe loading and unloading of vehicles. Our compound is located directly across the street from our office. During hours of operation we request that the vehicles be parked "nose to tail" in our compound to allow our lot manager to appropriately park them. After hours, please park closest to our office door as it is a shared parking lot with other businesses.




A needle on my cluster has stopped moving, can you fix this?


On many makes and models of cars we are able to fix a broken needle. Please fill out our contact form with all of the details of your vehicle and a technician will speak with you as soon as we can.




What does OEM stand for?


An Original Equipment Manufactured part is made specifically for the original product whereas an aftermarket part is made by another company that can be used as a replacement.





sales@niagaraodo.com

(905) 688-7700

M-F 8:30am - 5:00pm

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